Once your Bulk download is complete, you will receive an email with a link.

Extract a Bulk download

If the Bulk download is under 2GB you will have 1 link and will need to follow the below steps to extract the download:

💡Tip: If you have more than 1 link in your email, the Bulk download has spanned and you will need to follow these instructions.

1. Once the bulk download has been completed you will receive an email, select Start download.

2. If you are not logged into the Room you will be prompted to login. Once logged in, the download will start automatically.

3. Once the download has completed if you do not get a message to save the zip file, go to where the zip file has downloaded (usually this will be your downloads folder).

4. Right click on the zip file, select WinZip and select Unzip to...


5. The WinZip Extract window will open, select location to extract the file to.

6. Select Unzip.

7. Once the extraction is complete there will be a folder starting with BD, click on this folder to access the files and folders.

Extract a spanned Bulk download

If a bulk download size is over 2GB it will span to several links that need to be download and extracted.

💡Tip: We recommend to use the latest version of Winzip or 7zip on a PC and The Unarchiver on Mac.

Please follow the below steps to extract your spanned Bulk download:

1. Once the Bulk download has been completed you will receive an email with several links, download each link.

2. If you are not logged into the Room you will be prompted to login. Once logged in, the downloads will start automatically.

3. Once the downloads have been completed if you do not get a message to save the zip files, go to where the zip files have downloaded (usually this will be your downloads folder).

4. Move all of the .z0 files and the .zip file into a new folder.

5. Go to the new folder and double click on the .zip file, the extraction should begin automatically and extract into the new folder.

6. Once the extraction is complete there will be a folder starting with BD, click on this folder to access the files and folders.

To learn more about your completed Bulk Download here.

Did this answer your question?