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Board - Troubleshooting Protected Documents

How to remove permissions from protected documents that fail to upload or convert

Jayden Wilkinson avatar
Written by Jayden Wilkinson
Updated over a week ago

Documents may fail to upload, convert or display in the Ansarada Board App if they are protected by a password or other security method.

Methods for removing the password from a protected document may vary depending on how the document was created and the software used to create it.

In most cases if a document is secured, it is not supposed to be edited unless you are the author. It may be best to contact the author to ask for an unprotected version.

Here are some general tips for removing password protection:

Microsoft Word

If you have the document password:

  1. Open the document and enter its password.

  2. Go to File > Info > Protect Document > Encrypt with Password.

  3. Clear the password in the Password box, and then click OK.

Adobe Acrobat

Steps to remove password security

If you have the document password, follow the steps below to remove security from the PDF.

  1. Open the PDF in Acrobat DC.

  2. Select Tools > Protect > Encrypt > Remove Security.

  3. Your options vary depending on the type of password security attached to the document:

  • If the document has a Document Open password, click OK to remove it from the document.

  • If the document has a permissions password, type it in the Enter Password box and then click OK. Click OK again to confirm the action.

You can now edit the PDF.

Forgot the document or permissions password?

  • If you are the owner of a PDF and don't remember the password required to open the PDF, you have to re-create the PDF. There is no way to recover the password in Acrobat DC.

  • If you are the owner of a PDF and have forgotten the permissions password used to restrict certain features in the PDF, follow the workaround below to make the PDF editable.

Caution: Printing a file to PDF using the Adobe PDF printer flattens the file and removes interactive elements, such as bookmarks, hyperlinks, and buttons.

  • Open the PDF in Acrobat DC.

  • Go to File > Print or click the Printer icon in the toolbar.

  • In the Print dialog box, choose Adobe PDF as the printer and click Print.

  • Type a name for your file and click Save. The PDF is created, and it opens in Acrobat.

You can now edit the PDF.

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