What is an Event?

An Event is any incident or occurrence that needs to be recorded, actioned or reported for the organisation. An Event may have a measurable cost to the organisation.

How do I report an Event?

TriLine GRC users and Non-TriLine GRC users (Portal users) can both report an Event in the Portal.

TriLine GRC users only can also report an Event directly in the TriLine GRC Event Register (accessible from the Event Register option on the Main Menu).

What happens after I report the Event?

Upon raising the Event, TriLine GRC will notify the Position(s) responsible for managing the Type of Event you’ve reported. This Position is called the Event Type Manager.

The Event Type Manager uses TriLine GRC to:

  • Manages and has responsibility of this event’s progression,

  • Link any related Records that may assist in resolving the Event,

  • Assign Tasks to resolve the Event, and

  • is notified that Tasks haven’t been completed within the required time.

Event reporting and management process

Here is a diagram showing the process for reporting and managing an Event.

Event reporting and management process

Event reporting and management process

Event terminology can be customised

Administrators can customise Event terminology to suit the organisation. For example, your organisation may prefer the term ‘Incident’ to Event.

How do I know if the Event terminology has been customised?

If your TriLine GRC Event terminology has been customised, you’ll see different terminology in the TriLine GRC interface to that shown in this Guide.

TriLine GRC is highly customisable. Throughout this Operating Guide, any customisable label, menu item or other interface element displayed in screenshots is shown in (brackets) and or in red.

Here are some screenshots showing which TriLine GRC elements may be affected by ‘Event’ terminology changes.

Main Menu

Customisable Main Menu elements (Event)

Customisable Main Menu elements (Event)

Page Titles and My Summary tabs

Customisable 'Event' page titles and My Tasks tabs

Customisable ‘Event’ page titles and My Tasks tabs

TriLine GRC Configuration page (‘Event Register’ tab)

Customisable 'Event' titles on the TriLine GRC Configuration page

Customisable ‘Event’ titles on the TriLine GRC Configuration page

The TriLine GRC Configuration page is where an Administrator customises the Event terminology:

  • Title: Affects the text in the ‘Event Register’ tab on the TriLine GRC Configuration page
    (see screenshot above).

  • Short Title: Affects menu items, page titles and other labels named:

    • ‘Event’,

    • ‘Event’ + text (e.g. Event Type), or

    • Text + ‘Event’ (e.g. New Event).

  • Menu Text: Affects all menu items named ‘Events’.

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