Welcome to Ansarada GRC (formerly TriLine GRC).
As a user, you will receive email notifications based on your responsibility and assigned tasks set up in the system.
All emails will be sent by generic system email: [email protected].
Common Types of Email Notifications
Examples of common email notifications you may receive as an Ansarada GRC user:
New Tasks for Action & Completion
Email header: Tasks for completion
Received by: actioner(s)
Received when: task is scheduled to be sent out by system
Task Reminder for Tasks currently due for Action & Completion (closer to the Due Date)
Email header: Tasks for completion
Subheading: SECOND REMINDER
Received by: actioner(s)
Received when: reminder notification is scheduled to be sent out by system
Overdue Tasks
Email header: Overdue Tasks
Received by: actioner(s)
Received when: task has become overdue
Overdue Task Escalation
Email header: Task Escalation Alert
Received by: escalation point of a staff member requiring to action & complete a task
Received when: task has become overdue (day after due date)
Transferred Tasks
Email header: Task transferred to you
Received by: new actioner of the tasks
Received when: Immediately after tasks are transferred
New Event/Register record submitted
Email header: New Event/Register Record Alert
Received by: Event/Register default owners
Received when: Immediately after form is submitted
Change of Manager on Events/Register records
Email header: Event/Register record allocated to you
Received by: Event/Register record owner
Received when: Immediately after the change