ℹ️This feature is only available to Room Admins who are also Q&A admins or Q&A observers with Full control in one-way Q&A, or Admins who are Internal Main Contacts in two-way Q&A.
Question subjects allow questions in Q&A to be categorized, helping to streamline and better organize the one-way Q&A process. You can also assign a Subject Owner responsible to take action to your question category. To use Question subjects, bidders simply select the relevant question subject when asking a question. To set them up, please follow the steps below.
1. Go to the Left menu. Under Manage, select Q&A.
2. Go to Question subjects, select Edit.
💡Tip: If you are running a tender in your Room and using two-way Q&A, this page will look different. You will need to select Subjects from the top menu.
3. Select Add, then Subject.
4. Add your Question Subject/s.
Enter a single Subject or multiple Subjects, and then select the Subject group. If you don't want to group your subjects, leave as None.
Subject groups sort several subjects together. Enter similar Subjects and you'll have the option to select a Subject group to assign them to.
If you would like your Bidders to be able to add additional text to their question's Subject, choose to allow free text.
5. Assign a Subject Owner.
💡Tip: Q&A Admins can't be Subject Owner
Any active user with access to the Subject and with the relevant Q&A role (Answer Approver, Answer Author or Answer Drafter) can be assigned as a Subject Owner.
If selected, all questions submitted with this Subject will be automatically approved and forwarded to the Subject Owner to take further action. The Q&A admin will not be notified.
If at least one subject owner has had their access to the subject revoked, when a question is submitted to that subject the Q&A admin will be notified that it has failed to be forwarded to the owner.
💡Tip: Subject Owner can only be assigned in one-way Q&A rooms, not in 2-way Q&A Tender rooms.
💡FYI: questions will directly go to subject owner if submitted individually in the room, if the guests use bulk upload questions, this would still require a review from the Q&A administrator and then bulk approve and forward to the relevant people or answer themselves.
6. Lastly, set up Access and click Add! 🎉
Allow access lets the Team ask and view questions related to that Subject. If access is denied the Team is unable to ask or view questions related to that Subject.