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Answer questions by email

Answer approvers, Answer authors and Answer drafters are able to answer Questions via email.

Ciara Martin avatar
Written by Ciara Martin
Updated over a week ago

ℹ️This feature is only accessible to Answer approvers, Answer authors and Answer drafters in one-way Q&A.

If a Question has not been answered yet and is forwarded on to an Answer approver, Answer author or Answer drafter, they are able to provide an Answer to the Question by replying straight to their notification email.

This can be switched on by the Administrator on the room setting page.

This needs to be on and the users Q&A notifications on to be able to qualify to use.

Answer approvers and Answer authors Answers are sent directly to the Q&A Admin. Answer drafters Answers are sent to people with the Answer approver Q&A role, as they do not have the ability to forward Answers to the Q&A admin.

⚠️Good to know: To be able to approve Answers via email, an Admin must activate the Q&A notifications text. This will display the Q&A text, within email notifications, via the Admin's Room settings. Learn how to activate this feature here. Answer approvers, Answer authors and Answer drafters will also need to ensure that their Q&A notifications in the Room are still switched on. Learn how to update Q&A notifications here.

To reply to a Question by email in the Room, follow the steps below:

1. Open the Q&A email notification.

2. Select Reply within the email.

3. Enter your Answer in the body of the email.

4. Press Send.

5. A confirmation email will be sent to confirm the Answer was successfully sent to the Q&A Admin.

💡Tip: Select View question from the confirmation email to see the Question and Answer in the Room.

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