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How to Answer and Approve Questions by Email in One-way Q&A

Ansarada let users answer and approve Q&A items directly from their email, helping speed up workflows and reduce bottlenecks. This guide outlines who can use these email features, required settings, and the steps for answering and approving questions.

Written by David Cedano
Updated over 2 weeks ago

Action

Who Can Do It?

How It Works

Answer questions by email

Approvers, Authors, Drafters

Reply directly to the email notification; answer is routed based on your role

Approve answers by email

Approvers only

Click "Approve answer" in the email; no login required

Note: Q&A notifications need to be switched on for the room from within the Settings page. This needs to be on and the users Q&A notifications on to be able to qualify to use.

How to Answer Questions by Email

Step 1. Open the Q&A email notification.

You’ll receive an email whenever a question is assigned to you or forwarded for your response. > Then, select "Reply" from within your email program.This ensures the reply is routed back through the Ansarada Q&A system.

Step 2. Type your answer and send.

Type your answer in the body of the email. The content of your email will become the submitted answer. > Then press "Send". Your answer is sent to the appropriate workflow destination based on your role.

How to Approve Answers by Email

Step 1. Open the Q&A email notification.

You will see the answer requiring approval displayed within the email.

Step 2. Choose one of the following options

  • Approve answer
    Instantly approves the answer without logging in.

  • Login for more actions
    Use this if you need to:

    • Edit or amend the answer

    • Reassign the question

    • Review additional context in the Room

      Step 2. Choose one of the following options

Step 3. Confirmation received and optional view.

Once the answer has been approved A new window will display the message:
​“Your action was successfully saved.”

Then, it is optional to view the question. A link will allow you to open the question and answer within the Room.

FAQs

How the answers are routed when a question is responded by email?

  • Answer Approvers & Answer Authors:
    Your answer is sent directly to the Q&A Admin.

  • Answer Drafters:
    Your answer is sent to Answer Approvers for validation and approval (as drafters cannot submit answers directly to admins).

What needs to be enabled for answering or approving via email?

Both features require:

  • Admin activation of Q&A notification text in Room settings.

  • Users keeping Q&A email notifications turned on.

Do these features work in Two‑way Q&A?

No. Email‑based answering and approving are only supported in one‑way Q&A.

Where do I check my personal Q&A notification settings?

In your Ansarada account under Notification preferences.
These must be turned on for the email reply/approval functions to work. Learn more.

What actions can I take from the approval email?

From the approval email, you can approve the answer immediately by selecting Approve answer, or choose Login for more actions if you need to amend the answer, add details, or reassign the question to another team member.

Do I receive any confirmation once I have responded a Q&A by email?

Yes, Ansarada sends a confirmation email once the answer is successfully processed.

The confirmation email includes a View question link — clicking it opens the Q&A item directly within the Room for further context.

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