This article answers frequently asked questions about how cancelling your subscription affects your billing, depending on your contract type - whether you're on a month-to-month plan, a fixed-term contract billed monthly, or a fixed-term contract billed upfront for the full term.
If you need to disable your data room, please follow this step by step guide.
I am on a month to month contract and disabled the dataroom the day after receiving my next invoice. Can I discard this invoice?
No. Month-to-month subscriptions are billed at a flat rate for the full billing period and we do not prorate charges based on how many days the data room was active or how many days it was used. If the data room is disabled on or after the date an invoice is issued, that invoice remains payable in full.
You are welcome to re-enable the data room at any time to make use of the remainder of your billing period at no additional cost. Disabling the data room will cancel your subscription at the end of the current billing period.
If you have any questions, our Accounts team is happy to help at [email protected]
I am on a 12-month subscription contract that is billed monthly. If I disable my dataroom after e.g. 7 months, will billing cease?
No. Disabling your data room does not cancel your 12-month contract. You will continue to receive monthly invoices for the remaining months of your contract term, all of which are payable in full. If preferred, we can issue a single final invoice covering the full remaining balance of the contract period rather than continuing monthly billing. To arrange this, please contact our Accounts team at [email protected]
I am on a 3, 6, 12-month, or custom fixed-term subscription that is billed upfront for the full term. If I disable my data room before the end of the term, can I request a prorated credit or refund?
No. Fixed-term subscriptions (including 3-month, 6-month, 12-month, and custom-term contracts) are billed upfront for the full contracted period and we do not prorate charges based on how many days the data room was active or how many days it was used within the term. If the data room is disabled prior to the end of the current subscription term, the invoice remains payable in full and no prorated credit or refund will be applied for the unused portion of the term.
You are welcome to continue using the data room through to the end of your current billing period at no additional cost. Disabling the data room will cancel your subscription at the end of the current subscription term.
If you have any questions, our Accounts team is happy to help at [email protected]
Cancelling your contract and understanding your final invoice
Invoices are issued at the beginning of each subscription term. If you cancel and disable your data room before your renewal date and have remained within your data storage limit, no further invoices will be issued and your subscription will end at the conclusion of the contract term.
If you have exceeded your data storage limit, an overage charge will apply. This will be calculated either on a pro-rata basis or as a flat rate depending on the terms of your contract, from the date the additional data was added through to the end of your contract term. This overage invoice will be issued at the end of your term rather than at the beginning.
Please note that once additional data packs have been applied to your subscription, they are non-refundable and will not be prorated or credited if data is subsequently deleted or usage falls back within the original allowance. Overage charges remain payable in full for the remainder of the current subscription term.
If you have any questions, our Accounts team is happy to help at [email protected]
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