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Error: Something went wrong opening Information Rights Management Error
Error: Something went wrong opening Information Rights Management Error

This error indicates that the Microsoft Office application is unable to communicate with Ansarada's server.

Ciara Martin avatar
Written by Ciara Martin
Updated over a year ago

❗️Error: Sorry, something went wrong opening Information Rights Management protected content. The network location cannot be reached. For information about network troubleshooting, see Windows Help.


If you're using Microsoft Office 2016 or a newer version, and you see this error, it indicates that your Microsoft Office application is unable to communicate with Ansarada's server.

To fix this, request your IT team to open port 443 on their firewall settings to allow access to https://secureoffice1.ansarada.com.

If the issue persists, don't hesitate to contact our global support teams via Live Chat or email us at [email protected] for further assistance.

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