❗️Error: Sorry, something went wrong opening Information Rights Management protected content. The network location cannot be reached. For information about network troubleshooting, see Windows Help.
This error is specific to Microsoft Office 2016 on Windows only. It indicates that the file can't communicate with Ansarada's server. This is an issue because the document needs to communicate with Ansarada's server in order to verify its license to open.
To fix this:
- Request your IT team to open port 443 on their firewall settings to allow access to https://secureoffice1.ansarada.com.
- If your IT team needs to allow access via IP address, they can use this IP address: 188.8.131.52.
Still having trouble?
If you're still receiving the error, contact Ansarada Support.