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Troubleshooting
Troubleshooting
Sometimes things just go wrong and you need answers fast
33 articles in this collection
Written by
Sam Melrose,
Ciara Martin,
and
Jayden Wilkinson
Access
MFA Error: Seems that your code is not valid, please check and retry
This error occurs during login when you are asked to enter a 6-digit code from your Authenticator app.
Written by
Sam Melrose
Updated over a week ago
MFA Error: Looks like something went wrong. Please retry.
This error occurs during login when you are asked to enter a 6-digit code from your Authenticator app.
Written by
Jayden Wilkinson
Updated over a week ago
Error: Your access isn't verified
This error occurs in Rooms when the person has not clicked on the verification link to register their details upon login.
Written by
Ciara Martin
Updated over a week ago
Alert: Breached password
Your account may be at risk alert is received if the same password used for an Ansarada profile has been breached on a third party site.
Written by
Ciara Martin
Updated over a week ago
Internet Explorer 11 - End of Support
Internet Explorer 11 will cease to work with parts of the Ansarada Platform as of June 15, 2022
Written by
Sam Melrose
Updated over a week ago
TLS1.2 and above for Microsoft Office & Adobe
Reach out to your I.T. team
Written by
Sam Melrose
Updated over a week ago
General
Add Ansarada as a trusted site
Add Ansarada to your trusted websites to ensure you can access Secure office files in the Room.
Written by
Ciara Martin
Updated over a week ago
Error: Must be connected to a network
Instructions on troubleshooting the error message, “This computer must be connected to the network in order to open this document."
Written by
Ciara Martin
Updated over a week ago
Error: This page can't be displayed
Resolve the error "This page can't be displayed" when trying to access Ansarada.
Written by
Ciara Martin
Updated over a week ago
Error: You do not have permission to perform this operation
This error is received if access to a secured file has expired.
Written by
Ciara Martin
Updated over a week ago
Error: Invalid token
If you receive an error saying "The token for the user is invalid." you will need to make some changes to your Google account.
Written by
Ciara Martin
Updated over a week ago
Microsoft office files
Error: The service at https-secureoffice1-ansarada-com-wmcs-licensing-is-temporarily-unavailable
If you receive this error try these troubleshooting suggestions to resolve the issue.
Written by
Ciara Martin
Updated over a week ago
Error: Something went wrong opening Information Rights Management Error
Fix error "Sorry, something went wrong opening Information Rights Management protected content. The network location cannot be reached.".
Written by
Ciara Martin
Updated over a week ago
Error: The file is corrupt and cannot be opened
Change your protected view settings to resolve this Excel error.
Written by
Ciara Martin
Updated over a week ago
The "Save and/or "Save As" functions in Microsoft Office are greyed out
Save files locally when the save button is greyed out in Microsoft Office.
Written by
Ciara Martin
Updated over a week ago
Error: Blank Excel file
Resolve the issue of receiving a blank screen when exporting to Excel. It may happen if you're running Office 2010, 2013 or 2016.
Written by
Ciara Martin
Updated over a week ago
Error: This rights protected document cannot be opened because the Rights Management feature has been disabled by policy
Resolve the "This rights protected document cannot be opened because the Rights Management feature has been disabled by policy" error.
Written by
Ciara Martin
Updated over a week ago
Error: Cannot use test manifests against production servers error
How to access documents in the Room if you receive the error message, "Cannot use test manifests against production servers".
Written by
Ciara Martin
Updated over a week ago
Windows: Troubleshooting Microsoft Office documents
Windows 7 users may need to download an update from Microsoft when having trouble opening Microsoft Office documents.
Written by
Ciara Martin
Updated over a week ago
PDFs
Unable to access PDFs: PC
If you're having trouble opening PDF files on Microsoft Windows, follow these steps to set Adobe Reader as your default PDF reader.
Written by
Ciara Martin
Updated over a week ago
Unable to access PDFs: Mac
If PDF files are not opening on Mac, follow these steps to set Adobe Reader as your default PDF reader.
Written by
Ciara Martin
Updated over a week ago
Unable to access PDFs: Chrome
Set Adobe as your default PDF viewer for Google Chrome to access secured PDFs in the Room.
Written by
Ciara Martin
Updated over a week ago
Unable to access PDFs: Safari
Set Adobe as your default PDF viewer for Safari to access secured PDFs in the Room.
Written by
Ciara Martin
Updated over a week ago
Unable to access PDFs: Firefox
Set Adobe as your default PDF viewer for Firefox to access secured PDFs in the Room.
Written by
Ciara Martin
Updated over a week ago
Error: An error occurred whilst performing this operation
Troubleshoot the error message "An error occurred while performing this operation. Contact an administrator if this problem continues".
Written by
Ciara Martin
Updated over a week ago
Archives
Browse an archive file using 7-Zip
How to browse an archive with a file path longer than 256 characters using 7-Zip
Written by
Sam Melrose
Updated over a week ago
Error: You do not have permission to download this archive
This error occurs when an archive link's contents does not match the persons access.
Written by
Ciara Martin
Updated over a week ago
Developer Tools
Generate a HAR file - Microsoft Edge
Help speed up troubleshooting by generating a HAR file to analyse for issues.
Written by
Jayden Wilkinson
Updated over a week ago
SSO FAQ
Written by
Jayden Wilkinson
Updated over a week ago
SSO Production Documentation
Written by
Sam Melrose
Updated over a week ago
Generate a HAR file - Chrome
Help speed up troubleshooting by generating a HAR file to analyze for issues.
Written by
Sam Melrose
Updated over a week ago
Generate a HAR file - Safari
Help speed up troubleshooting by generating a HAR file to analyze for issues.
Written by
Sam Melrose
Updated over a week ago
Generate a HAR file - Firefox
Help speed up troubleshooting by generating a HAR file to analyze for issues.
Written by
Sam Melrose
Updated over a week ago