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Troubleshooting
Troubleshooting
Sometimes things just go wrong and you need answers fast
Access
MFA Error: Seems that your code is not valid, please check and retry
MFA Error: Looks like something went wrong. Please retry.
Error: Your profile doesn't have access to this data room
Alert: Breached password
Internet Explorer 11 - End of Support
TLS1.2 and above for Microsoft Office & Adobe
General
Add Ansarada as a trusted site
Error: Must be connected to a network
Error: This page can't be displayed
Error: You do not have permission to perform this operation
Error: Invalid token
Microsoft office files
Error: The service at https-secureoffice1-ansarada-com-wmcs-licensing-is-temporarily-unavailable
Error: Something went wrong opening Information Rights Management Error
Error: The file is corrupt and cannot be opened
The "Save and/or "Save As" functions in Microsoft Office are greyed out
Error: Blank Excel file
Error: This rights protected document cannot be opened because the Rights Management feature has been disabled by policy
Error: Cannot use test manifests against production servers error
Windows: Troubleshooting Microsoft Office documents
PDFs
Unable to access PDFs: PC
Unable to access PDFs: Mac
Unable to access PDFs: Chrome
Unable to access PDFs: Safari
Unable to access PDFs: Firefox
Error: An error occurred whilst performing this operation
Archives
Browse an archive file using 7-Zip
Error: You do not have permission to download this archive
Developer Tools
Generate a HAR file - Microsoft Edge
SSO FAQ
SSO Production Documentation
Generate a HAR file - Chrome
Generate a HAR file - Safari
Generate a HAR file - Firefox
