Ansarada

Sam Melrose

Ciara Martin

Pravin Sathiyalingam

Sometimes things just go wrong and you need answers fast

Troubleshooting

If you haven't received your invite, follow these steps to resend it.

E-Commerce: Invite not received

Resolve the error "This page can't be displayed" when trying to access Ansarada.

Error: This page can't be displayed

This error occurs in Rooms when the person has not clicked on the verification link to register their details upon login.

Error: Your access isn’t verified

Your account may be at risk alert is received if the same password used for an Ansarada profile has been breached on a third party site.

Breached password

Internet Explorer 11 will cease to work with parts of the Ansarada Platform as of June 15, 2022

Internet Explorer 11 - End of Support

TLS1.2 and above for Microsoft Office & Adobe

This error occurs in Rooms when a person enters their password incorrectly too many times.

Your account has been blocked after multiple consecutive login attempts

Access

If you receive this error try these troubleshooting suggestions to resolve the issue.

Error: The service at https-secureoffice1-ansarada-com-wmcs-licensing-is-temporarily-unavailable

Add Ansarada to your trusted websites to ensure you can access Secure office files in the Room.

Add Ansarada as a trusted site

This error is received if access to a secured Microsoft Office document has expired.

Error: The application received an unexpected response from the Rights Management server due to a misconfiguration or a server error

This error indicates that the Microsoft Office application is unable to communicate with Ansarada's server.

Error: Something went wrong opening Information Rights Management Error

Change your protected view settings to resolve this Excel or Word error.

Error: The file is corrupt and cannot be opened

Save files locally when the save button is greyed out in Microsoft Office.

The "Save and/or "Save As" functions in Microsoft Office are greyed out

Resolve the issue of receiving a blank screen when exporting Room reports to Excel.

Error: Blank Excel document

Resolve the "This rights protected document cannot be opened because the Rights Management feature has been disabled by policy" error.

Error: This rights protected document cannot be opened because the Rights Management feature has been disabled by policy

How to access documents in the Room if you receive the error message, "Cannot use test manifests against production servers".

Error: Cannot use test manifests against production servers error

Windows 7 users may need to download an update from Microsoft when having trouble opening Microsoft Office documents.

Windows: Troubleshooting Microsoft Office documents

Resolve the "Office documents encrypted with password to open or Rights Management are not supported" error.

Error: Office documents encrypted with password to open or Rights Management are not supported

How to access documents in the room if you receive the error message: 'You don't have permission to open this document.'

Unable to access secured office files on MacOS

Christine Wong

Nina Lee

Microsoft Office documents

If you're having trouble opening PDF files on Microsoft Windows, follow these steps to set Adobe Reader as your default PDF reader.

Unable to access PDFs: PC

If PDF files are not opening on Mac, follow these steps to set Adobe Reader as your default PDF reader.

Unable to access PDFs: Mac

Set Adobe as your default PDF viewer for Google Chrome to access secured PDFs in the Room.

Unable to access PDFs: Chrome

Set Adobe as your default PDF viewer for Safari to access secured PDFs in the Room.

Unable to access PDFs: Safari

Set Adobe as your default PDF viewer for Firefox to access secured PDFs in the Room.

Unable to access PDFs: Firefox

This error is received if access to a secured PDF document has expired.

Error: You do not have permission to perform this operation

Troubleshoot the error message "An error occurred while performing this operation. Contact an administrator if this problem continues".

Error: An error occurred whilst performing this operation

Instructions on troubleshooting the error message, “This computer must be connected to the network in order to open this document."

Error: Must be connected to a network

PDFs

How to browse an archive with a file path longer than 256 characters using 7-Zip

Browse an archive file using 7-Zip

This error occurs when an archive link's contents does not match the persons access.

Error: You do not have permission to download this archive

SSO FAQ

SSO Production Documentation

See how you can configure SSO with Ansarada (applicable for Microsoft Entra ID,(formerly Azure Active Directory).

SSO Integration Guideline For Microsoft Entra ID (formerly Azure Active Directory)

See how you can configure SSO with Ansarada (applicable for OKTA).

SSO Integration Guideline for Okta

Help speed up troubleshooting by generating a HAR file to analyze for issues.

Generate a HAR file - Chrome

Generate a HAR file - Safari

Generate a HAR file - Firefox

Help speed up troubleshooting by generating a HAR file to analyse for issues.

Generate a HAR file - Microsoft Edge

Angelica Medallo

Developer Tools

Ansarada.com

About Ansarada

Blog

Clients

Find answers and get help from Intercom Support and Community Experts

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