Troubleshooting

Sometimes things just go wrong and you need answers fast

David Chalmers avatar Sam Melrose avatar Fads avatar
36 articles in this collection
Written by David Chalmers, Sam Melrose, and Fads
Microsoft office files

Error: The service at https-secureoffice1-ansarada-com-wmcs-licensing-is-temporarily-unavailable

If you receive this error try these troubleshooting suggestions to resolve the issue.
David Chalmers avatar
Written by David Chalmers
Updated over a week ago

Error: Something went wrong opening Information Rights Management Error

Fix error "Sorry, something went wrong opening Information Rights Management protected content. The network location cannot be reached.".
David Chalmers avatar
Written by David Chalmers
Updated over a week ago

Error: The file is corrupt and cannot be opened

Change your protected view settings to resolve this Excel error.
David Chalmers avatar
Written by David Chalmers
Updated over a week ago

The "Save and/or "Save As" functions in Microsoft Office are greyed out

Save files locally when the save button is greyed out in Microsoft Office.
David Chalmers avatar
Written by David Chalmers
Updated over a week ago

Error: Blank Excel file

Resolve the issue of receiving a blank screen when exporting to Excel. It may happen if you're running Office 2010, 2013 or 2016.
David Chalmers avatar
Written by David Chalmers
Updated over a week ago

Error: This rights protected document cannot be opened because the Rights Management feature has been disabled by policy

Resolve the "This rights protected document cannot be opened because the Rights Management feature has been disabled by policy" error.
David Chalmers avatar
Written by David Chalmers
Updated over a week ago

Error: Cannot use test manifests against production servers error

How to access documents in the Room if you receive the error message, "Cannot use test manifests against production servers".
David Chalmers avatar
Written by David Chalmers
Updated over a week ago

Windows: Troubleshooting Microsoft Office documents

Windows 7 users may need to download an update from Microsoft when having trouble opening Microsoft Office documents.
David Chalmers avatar
Written by David Chalmers
Updated over a week ago