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Error: The file is corrupt and cannot be opened
Error: The file is corrupt and cannot be opened

Change your protected view settings to resolve this Excel or Word error.

Ciara Martin avatar
Written by Ciara Martin
Updated over a year ago

❗️Error: The file is corrupt and cannot be opened.

This error occurs in Excel or Word documents when the protected view settings change. This often occurs automatically when your Microsoft Office upgrades.

To resolve this error please follow the below steps:


1. Go to File, then select Options.


2. Select Trust Center, then select Trust Center Settings.

3. Select Protected View, uncheck all boxes.


4. Select File Block Settings, uncheck all boxes.

5. Select OK.


6. Restart Excel and re open the Excel or Word document.

If the issue persists, don't hesitate to contact our global support teams via Live Chat or email us at [email protected] for further assistance.

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