Error: Blank Excel document

Resolve the issue of receiving a blank screen when exporting Room reports to Excel.

Ciara Martin avatar
Written by Ciara Martin
Updated over a week ago

People using Office 2010, 2013, and 2016 may encounter a blank screen when trying to open Excel-format room reports.

Solution

1. Locate the Excel report on your computer.
2. Right click on the file > select Properties.


3. In the General tab, select Unblock at the bottom right.

Tip: You may not have access to do this. If you cannot Unblock, contact your IT team.


4. Open the Excel report again and it should appear.
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If the issue persists, don't hesitate to contact our global support teams via Live Chat or email us at [email protected] for further assistance.

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