Error: Blank Excel document

Resolve the issue of receiving a blank screen when exporting Room reports to Excel.

Ciara Martin avatar
Written by Ciara Martin
Updated over a week ago

People using Office 2010, 2013, and 2016 may encounter a blank screen when trying to open Excel-format room reports.


1. Locate the Excel report on your computer.
2. Right click on the file > select Properties.

3. In the General tab, select Unblock at the bottom right.

Tip: You may not have access to do this. If you cannot Unblock, contact your IT team.

4. Open the Excel report again and it should appear.

If the issue persists, don't hesitate to contact our global support teams via Live Chat or email us at [email protected] for further assistance.

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