Error: Blank Excel file

Resolve the issue of receiving a blank screen when exporting to Excel. It may happen if you're running Office 2010, 2013 or 2016.

Ciara Martin avatar
Written by Ciara Martin
Updated over a week ago

Excel files may open to a blank screen for people running Office 2010, 2013 and 2016.

1. Locate the file.
2. Download or Save the file to your computer.
3. Right click on the file.

4. Select Properties.

5. In the General tab, select Unblock at the bottom right.

💡Tip: If you cannot Unblock, contact your IT team. You may not have access to do this.

6. Open the file again and it should appear.

If you're still receiving the error, contact Ansarada Support.

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