If you're using Windows 7 and are having trouble opening Microsoft Office documents (Word, PowerPoint or Excel), you may need to download the update from Microsoft that removes the application manifest expiry feature from AD RMS clients.

⚠️Good to know: If you don't have administrator access to your computer, request your IT department help and share this page with them.

If you have Administrator access to your computer, follow these steps to download the update and check that it fixes the problem.

1. Download the update from Microsoft.
2. Close all Microsoft Office applications.
3. Log into Windows with administrative access.
4. Open Windows Explorer.
5. Enable hidden items to view hidden directories and files.
 

Windows 7

  • Select the Start button > select Control Panel.
  • Select Appearance and Personalization.
  • Select Folder Options, then select the View tab.
  • Under Advanced settings, select Show hidden files, folders, and drives.
  • Select OK.

6. Locate the directories

  • If using Office 2013 or later locate C:\Users[USERLOGIN]\AppData\Local\Microsoft\MSIPC
  • If using Office 2007 or 2010 locate: C:\Users[USER LOGIN]\AppData\Local\Microsoft\DRM

If the directories exist, they will look like this:

8. Delete all files in this drive.

9. Reopen the Office document or use this test document: https://dataroom.ansarada.com/_test/secured.xlsx

💡Tip: If the folders don't exist, or deleting the certificates hasn't fixed the error, try adding https://secureoffice1.ansarada.com to your computer's trusted sites through Internet Explorer. (If you do not have permission to do the following, you will need to reach out to your IT department and share this page with them.)
 

Windows 8.1

 

  • Swipe in from the right edge of the screen, select Search (or if you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then select Search).
  • Type folder in the search box.
  • Select Folder Options from the search results.
  • Select the View tab.
  • Under Advanced settings, select Show hidden files, folders, and drives.
  • Select OK.

Windows 10

 

  • In the search box on the taskbar, type folder.
  • Select Show hidden files and folders from the search results.
  • Under Advanced settings, select Show hidden files, folders, and drives.
  • Select OK.

Still having trouble?

If you're still receiving the error, contact Ansarada Support.

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