Skip to main content
All CollectionsTroubleshootingAccess
Error: Your access isn’t verified
Error: Your access isn’t verified

This error occurs in Rooms when the person has not clicked on the verification link to register their details upon login.

Ciara Martin avatar
Written by Ciara Martin
Updated over a week ago

Your access isn’t verified

This error occurs when the person has not clicked on the verification link to register their details upon login.

How to verify your access

  1. Locate the invitation email and click on the link to verify your details.

💡Tip: If you have misplaced your invite email, contact Ansarada support via Live Chat or email us at [email protected] for further assistance.

2. If you're new to Ansarada, please set up your profile by completing the profile setup form. Once that's done, you'll be able to access the room.


⚠️Good to know: If the profile setup form above doesn't appear, it means you already have an Ansarada profile and will need to enter your email and password to access the Room. If you've forgotten your password, please follow these steps to reset it.

If the issue persists, don't hesitate to contact our global support teams via Live Chat or email us at [email protected] for further assistance.


Did this answer your question?