To troubleshoot issues, we may require a HAR file which records network traffic and to highlight where any issues occur during the network requests. 

Internet Explorer

  1. Open Firefox.
  2. Select the Firefox menu > Web Developer > Network.
  3. Within the Networks tab, select Preserve log option.
  4. In the center of the Networks tab select refresh.
  5. Refresh the page to replicate the error and allow Firefox to record the browser-website interaction. 
  6. Once the page is loaded, right click and "Save All As HAR".
  7. Select the Console tab and right-click on in the console box. Select all and Copy Message 
  8. Copy log messages to the preferred text editor.
  9. Send files to Ansarada Client Success to analyse. 

 ⚠️ Before sending the HAR file to Ansarada, ensure to remove/censor any sensitive information using a text editor (i.e. remove passwords, etc).

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