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E-Commerce: Invite not received
E-Commerce: Invite not received

If you haven't received your invite, follow these steps to resend it.

Sam Melrose avatar
Written by Sam Melrose
Updated over a week ago

If you have been purchased a Platform via our online portal but haven't received the invitation email, your mail server may be filtering the email as spam. Here's how to get the invite:

  1. Check your junk/spam folder to see if the invite email is there.

  2. If you still can’t find your invite, ask your IT team to white list:
    [email protected] & [email protected]

  3. Our support team will then resend the invite to the same email address if necessary.

Still having trouble?

If you're still not receiving the email, don't hesitate to contact our global support teams via Live Chat or email us at [email protected] for further assistance.

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