To troubleshoot issues, we may require a HAR file which records network traffic and to highlight where any issues occur during the network requests.
Chrome
Firefox
Safari
⚠️ Before sending the HAR file to Ansarada, ensure to remove/censor any sensitive information using a text editor (i.e. remove passwords, etc).
Open Microsoft Edge and go to the page where the issue is occurring.
Click on the 3 dots on the top right hand corner > More Tools > Developer Tools
Select the Network panel tab (you may need to click on >> and choose from a drop down list
Make sure Preserve log is ticked
Click on the concentric circle button (Or use the keyboard shortcut CTRL+E or Command+E) to start recording the session. The button will turn red and replace the filled inner circle with a filled square.
Refresh the page to replicate the error and allow Edge to record the browser-website interaction.
Select the same filled square button to stop recording the session.
Select the Export HAR button to export the recorded session to a HAR file. The button looks like an arrow pointing downwards to a horizontal line. It's on the same row as the Preserve log box. If you can't see it, you would need to resize the vertical bar and resize the Developer Tools window.
Send files to support@ansarada,com for Ansarada Client Success team to analyse.
⚠️ Before sending the HAR file to Ansarada, ensure to remove/censor any sensitive information using a text editor (i.e. remove passwords, etc).