If you are receiving the error message below, please check our minimum requirements page to ensure you are using the correct version of Office on your macOS.
Solution
If you are still having difficulty accessing secured Office on your macOS, please try the troubleshooting steps below:
Open the Office or Excel application, but not a document.
Click on "Help" in the top bar.
Select "Clear Application Data."
Check both "Identities" and "Information Protection," then click "Clear."
Finally, quit the application completely (⌘+Q) and reopen the file.
Still having trouble?
If the issue persists, don't hesitate to contact our global support teams via Live Chat or email us at [email protected] for further assistance.