This release is available to eligible administrators on supported self-serve subscriptions.
What does Manage Subscription allow you to do?
Instead of starting the process outside the platform, eligible administrators can begin a request from Subscription Management and follow the guided flow for the change they need. This helps reduce manual back-and-forth and gives teams a more direct path to manage common subscription requests.
Managing your Subscription
Visibility: post-going live, you can now Manage your Subscription, this will show you your current subscription including; name, data, duration, renewal date, total price.
Action: you can now take action on your existing live subscription; update billing details, change payment method, view invoices.
Changing your Subscription
Schedule a switch to a new data allowance and/or plan duration for the next renewal.
View overage warnings and discount option when extending to a longer term.
You can also view, change or reverse a scheduled change at any point before your current term ends.
Requesting Cancellation
Request a cancellation and our renewals team will be in touch.
Switch to Always to maintain your data in the long-term.
Updating your subscription
Step 1: Log in to the Ansarada Dash
Log in at os.ansarada.com
Step 2: Locate the Room and subscription
Find the relevant project and select Manage Subscription
Step 3: Change Subscription
Select change subscription.
Within the next page, select the new data tier and plan duration you'd like.
Step 4: Review Changes
View your current subscription vs the proposed change you'd like.
Review the data size, and take heed of any overage warnings, you'll note the date of your renewal and the total amount.
Step 4.a: Change payment method
If necessary change the payment method associated to your subscription.
Step 5: Confirm Changes
Review and confirm the changes. You can then return to the Manage Subscription Window.
Reversing your scheduled change
Step 1: Log in to the Ansarada Dash
Log in at os.ansarada.com
Step 2: Locate the Room and subscription
Find the relevant project and select Manage Subscription
Step 3: Reverse Changes
If you have a scheduled change associated with your plan, you can reverse that change. Simply click Reverse changes.
Step 5: Confirm Changes
Confirm you'd like to reverse changes.
Request cancellation of your subscription
Step 1: Log in to the Ansarada Dash
Log in at os.ansarada.com
Step 2: Locate the Room and subscription
Find the relevant project and select Manage Subscription
Step 3: Request cancellation
Click Request cancellation and a new window will open.
Step 4: Retain your subscription, data or cancel
Choose to keep your subscription or to retain your access with Always, or request cancellation.
Step 5: Request Submitted
You'll see a note letting you know your request has been submitted.
One of our lovely renewals team will be in touch with you.
FAQs
Why can't I update my subscription?
Why can't I update my subscription?
You can only schedule a subscription change for a live subscription. You'll also need to be the subscription owner to view and make actions on your plan.
Can I change my currency?
Can I change my currency?
Changing currency is not currently possible in product, please reach out to our support team for further assistance.
Why hasn't my subscription cancelled?
Why hasn't my subscription cancelled?
If you request to cancel your subscription, this is not an immediate action but our renewals team will reach out to you to discuss the cancellation of your plan.
Can I change from Always to a live plan?
Can I change from Always to a live plan?
It's not currently possible for administrators to action this within product however you can do this by reaching out to our support team.