❗️Error: This computer must be connected to the network in order to open this document. Connect this computer to the network and then try opening the document again.

The firewall or proxy server on your network may block access from Adobe Reader to Ansarada's rights management server.

To fix the issue, follow these steps:

1. Go to https://policyserver.ansarada.com. You should see this page with the Ansarada Documents Rights Management Server heading and the Ansarada logo at the top.

2a. If you do not see this page, ask your IT team to do these things:

2b. If you do see the Ansarada Documents Rights Management Server page, but still cannot view secured PDF documents, ask your IT team to do these things:

If the above recommendations don't resolve the issue, try these alternatives:

  • Try opening this test link on a colleague's computer and then contact your IT department to finish resolving.If it opens, then it might be a computer or a user account issue.If it does not open, there might be a larger network restriction or issue.
  • Use your computer on a different network to open this test link and then contact your IT department to finish resolving.If it opens, there might be a network issue.

Still having trouble?

If you're still receiving the error, contact Ansarada Support.

Did this answer your question?