Skip to main content
All CollectionsTroubleshootingPDFs
Error: An error occurred whilst performing this operation
Error: An error occurred whilst performing this operation

Troubleshoot the error message "An error occurred while performing this operation. Contact an administrator if this problem continues".

Ciara Martin avatar
Written by Ciara Martin
Updated over a year ago

❗️Error: An error occurred while performing this operation. Contact an administrator if this problem continues.

This error is due to a configuration conflict. To resolve this, follow these steps:

  1. Please ensure Adobe Reader is installed and set as your default. You can download it for free here: https://get.adobe.com/reader/.

  2. If you already have Adobe Reader installed, please check if Adobe Acrobat is also installed. If so, there might be a conflict when Adobe Reader continuously updates, but Adobe Acrobat does not. Please try uninstalling, then reinstalling Adobe Reader to resolve the issue.

  3. Once you have Adobe Reader installed properly, you may also need to adjust your browser's settings to ensure it is allowing Adobe to serve as your default PDF viewer. For info on adjusting specific browsers, please click here for Mac and here for PC.

Did this answer your question?