Supported browsers

Always use the latest version of your browser for the best security and functionality. Ansarada supports these browsers:

  • Google Chrome
  • Microsoft Edge
  • Microsoft Internet Explorer 11
  • Mozilla Firefox
  • Safari

⚠️Good to know: Microsoft ended support for IE9 and IE10 in January 2016. Old versions of IE do not get security updates and should not be used. While IE11 is supported on Windows 10, Microsoft recommends using Edge as the system default browser.

All browsers support Single Sign On 

Adobe Reader

Adobe Reader needs to be set as the default program for opening PDF files because Ansarada Rooms use Adobe’s Digital Rights Management (DRM) for security. Learn how to set this up.

BlueCoat users

If your company is a BlueCoat user the Ansarada site will be automatically blocked by your firewall.

To make your Ansarada experience seamless, you will need to speak to your IT team and ask them to whitelist the following URL: app.ansarada.com in any firewalls and/or proxy servers. You can learn more here.

Excel, Word and Powerpoint Files

Ansarada has the ability to add an extra layer of security on Microsoft Word, Excel or PowerPoint files using a technology we call Secure Office.

💡Tip: We recommend to convert finalized documents that no longer require collaboration to PDF. Any Microsoft Office files where the intention is for the Guest to modify, markup, fill out or comment it is recommended to remove security as the file will expire when the Room or the Guest is disabled.

To see if your computer or device is able to open secure office document, try to open this test file. If your system is compatible, you'll see an Ansarada sample document.

Here are the minimum system requirements in order to open secured Microsoft Office documents:

  • Windows: Windows 7 (with Hotfix KB79099) and above
  • PC: Microsoft Office 2007 or later
  • MS Office 2019 (Office 365) - All versions except 16.26  
  • MS Office Suite 2016 - All versions except 16.26  
  • Mobile devices: Secure Office can only be viewed on Windows phones. Microsoft does not support secure documents on iPhones/iPads or Android devices.

⚠️Good to know: Mac devices are not compatible.

If your system is compatible but you can't see the test document or need additional support, contact Ansarada Support.

💡Tip: If you're having trouble accessing Microsoft Office documents with Windows 7, learn more here.

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