I am on a month to month contract and disabled the dataroom the day after receiving my next invoice. Can I discard this invoice?
Payment of month to month invoices are due in full or part thereof for the month. If the dataroom is disabled on the day or days after the invoice is raised, the invoice is payable in full. You can make full use of your subscription by re-enabling the dataroom for the remainder of the billing period. By disabling the dataroom the subscription will be canceled at the end of its contracted term. You can contact our friendly support team who will assist you further at [email protected].
I am on a 12-month subscription contract that is billed monthly. If I disable my dataroom after e.g. 7 months, will billing cease?
As you are signed up for a 12-month contract, you will continue to receive invoices for the remainder of the 12-month period which are payable in full. We can issue a final invoice for the remainder of the contract period. By disabling the dataroom the subscription will be canceled at the end of its contracted term. You can contact our friendly support team who will assist you further at [email protected].
Invoices are sent at the beginning of your subscription term, therefore if you close the room prior to the renewal of the term and you remained within your data limit then you will not receive another invoice. If you exceeded your data limit and want to cancel the contract, you will be charged for the additional data from the day you added it pro rata'd until the end of this subscription term. In this case, an overage invoice will be sent at the end of the term rather than the beginning.
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