Skip to main content
All CollectionsTroubleshootingMicrosoft Office documents
Error: The application received an unexpected response from the Rights Management server due to a misconfiguration or a server error
Error: The application received an unexpected response from the Rights Management server due to a misconfiguration or a server error

This error is received if access to a secured Microsoft Office document has expired.

Christine Wong avatar
Written by Christine Wong
Updated over a year ago

❗️Rights Management Error

Windows version: The application received an unexpected response from the Rights Management server due to a misconfiguration or a server error. Contact Microsoft for further assistance.


​Mac version: Cannot connect to the rights management services server because you appear to be working offline or are having network issues. Make sure that you are connected to the network, then try again,

This error occurs when your access to a secured Microsoft Office document expires. It specifically happens with secured Microsoft Office documents when Admins apply security controls. You can find additional information about Temp Save here.

This error is triggered when Admins:

  • Disable the ability to save a Microsoft Office document for users.

  • Deny access to a Microsoft Office document that the user previously had access to.

  • Disable a Microsoft Office document that was previously enabled.

  • Disable the user in the Room.

  • Disable the entire Room and causing all Temp Save documents to automatically expire.

Did this answer your question?