Subscription renewals

Learn more on subscription renewals.

Christine Wong avatar
Written by Christine Wong
Updated over a week ago

A renewal is when your contract is to recommence for a new billing period, i.e. monthly, 3months, 6months or 12 months, in line with your existing subscription terms.

We send a reminder to your nominated billing contact to advise of renewal. Upon receiving these reminders, you can choose from the following options:

  1. Auto renew on the same contracted term.

  2. Change to a new subscription prior to renewal date (the new signed quote must be returned prior to the renewal).

  3. Cancel subscription by disabling the data room on or before the final day of your current subscription period, follow the steps here.

⚠️ Good to know: Please ensure that any rooms no longer required are disabled prior to the next renewal date, as upon renewal of a subscription the invoice becomes payable in line with the Terms & Conditions.

Data rooms which are disabled during a current billing period are not liable for a time/use based pro-rata, so it is important to ensure you select a plan length which meets your expected deal duration.

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